Participants with more complex daily support needs may require additional assistance to complete personal activities safely and comfortably. Our high-intensity personal activity support is focused on providing individualised assistance while protecting each participant’s dignity, privacy and personal preferences.

Support is delivered according to the participant’s individual needs, support plan and established care requirements. Where specialised assistance is required, support should be provided by appropriately trained workers who understand the participant’s routines, communication preferences and specific support requirements.

We understand the importance of consistency when providing higher levels of personal support. Building trust between participants, families, carers and support workers can help create a comfortable environment where participants feel respected, listened to and involved in decisions about their daily care.

Our approach encourages participants to maintain as much independence as possible while receiving the level of assistance they need. We focus on respectful, person-centred support that promotes comfort, safety, choice and participation in everyday life.