Each participant has a clear understanding of the supports they have chosen and how they will be provided.

Golden Wattle Care Perth Pty Ltd will develop service agreements in collaboration with each participant to clearly outline the supports to be provided, expectations, responsibilities, and any conditions attached to service delivery, including the reasons for those conditions.

The director advised that agreements will be explained in a way that suits the participant’s communication needs, ensuring they understand the supports, costs, and terms before agreeing. Participants will be given time to review the agreement, ask questions, and seek advice if needed.

Golden Wattle Care Perth Pty Ltd ensures each participant will receive a signed copy of their service agreement. Where a participant chooses not to receive a copy, this will be recorded. Agreements will include key information such as supports to be delivered, fees, cancellations, and arrangements for emergency or disaster situations.

Golden Wattle Care Perth Pty Ltd ensures arrangements will be in place for participants living in Specialist Disability Accommodation to clearly outline roles and responsibilities between the provider and the accommodation provider. This will include how concerns are raised and managed, how changes in needs are communicated, how shared living arrangements are handled, and how behaviours of concern are addressed.
The process will support transparency and ensure participants understand and agree to how their supports will be delivered